Advocate for inclusiveness
Lisa Herrod is the Principal User Experience consultant at Scenario Seven with over ten years of hands-on experience on the web. She has a background in standards focused design and development and the last 6 years of her work has centred on design research, usability, accessibility and user experience strategy. Lisa believes in an inclusive, holistic approach to user experience design that permeates every layer of a site and every role on a team.
User experience design should, by its very nature be a representative and inclusive process. But even now we continue to see most UX professionals missing opportunities to integrate accessible design into UCD processes.
Why is it that we continue to segregate diverse users from our research and design processes in ways that we would never accept in real life environments? And at a time when user experience design and ethnography on the web is hitting an all time cool factor of eleven, why does 'disability' continue to intimidate instead of being the most fascinating area of user research we can do?
Well, we're going to fix that.